Exchange and return policy

Yes – the PelvicTool Home & Sport by Alonea is a Class I medical device. It complies with the requirements of the EU Medical Device Regulation 2017/745 (MDR) and carries the corresponding CE marking: CE-MD. Read more

Regular pelvic floor training can be very beneficial in cases such as urinary and faecal incontinence, bladder weakness, erectile dysfunction, back problems and postural issues. Read more

The PelvicTool Home & Sport by Alonea is an app-supported pelvic floor training device designed to strengthen and improve control of the pelvic floor muscles. It is used in combination with a tablet or smartphone on which the PelvicTool app is installed. The device is suitable for women, men and children, and can be used […] Read more

Since pelvic floor training with the PelvicTool is performed while clothed, neither the seat nor the sensor tube comes into contact with the skin. Therefore, it is sufficient to wipe the sensor tube with a damp cloth and a little water and soap if needed. If the clinical environment requires it, we recommend standard disinfectants […] Read more

Charge the sensor tube at least one hour before the first training session using the supplied USB power adapter and USB cable. A fully charged battery usually lasts for several weeks, so the device only needs to be charged occasionally. To increase the battery’s lifespan and prevent damage, the PelvicTool must be charged with the […] Read more

Yes, some Alonea distribution partners offer rental of the PelvicTool Home & Sport pelvic floor trainer. For details regarding rental conditions, please contact the distribution partners directly: NEW: PelvicTool pelvic floor training device for rent Read more

When handling personal data, we comply with data protection legislation. More Information can be found at the following link:https://alonea.ch/en/privacy/ Read more

Alonea AG provides a 2-year warranty from the date of purchase on the PelvicTool Home & Sport. The warranty covers manufacturing-related defects as well as material defects that may occur during proper use of the product. Read more

Please store the PelvicTool in a dry environment. If you wish to dispose of it, please do so at an appropriate disposal point for electrical parts or return it to us. Read more

In general, yes. The PelvicTool is user-friendly and does not require invasive sensors, making it particularly easy to use. It is ideal for use in physiotherapy as well as for independent training at home. The PelvicTool by Alonea is a great device if you want to improve your pelvic floor awareness and strengthen your pelvic […] Read more

In many cases, health insurers cover part of the costs as part of preventive measures or with appropriate supplementary insurance. In Switzerland, for example, the purchase of the PelvicTool Home & Sport is supported by health insurance providers such as CSS, Helsana and Sympany. The level of contribution depends on the insurance model you have […] Read more